Join Our Team as a Senior CSR at HomePro

Join HomePro, a leader in home automation, security, and entertainment solutions. With over two decades of growth and innovation, we are committed to delivering exceptional service and cutting-edge technology. If you’re passionate about helping customers and working in a dynamic team environment, this is the perfect opportunity for you!

Why Join HomePro?

• Full-time position with Sundays off
• 401K with company match for your future
• Free on-site gym for employee wellness
• Paid Time Off (PTO) & Company Holidays
• Employee Discounted Monitoring Plan
• Benefits after 60 days including medical, dental, and vision
• Competitive starting wage

Key Responsibilities

• Advanced Customer Assistance – Handle escalated customer inquiries and complex situations with professionalism and care.
• Mentorship & Support – Assist in training and supporting new or junior team members to ensure consistent customer service excellence.
• Order Processing – Process orders, adjustments, and special customer requests accurately.
• Issue Resolution – Investigate and resolve customer concerns efficiently and thoroughly.
• Expert Product Knowledge – Stay current on the latest smart home and security technologies to guide customers confidently.
• Cross-Department Collaboration – Partner with sales, tech support, and logistics to ensure exceptional service across all touchpoints.
• Customer Insights – Document feedback to help improve service delivery and inform product updates.
• Maintain accurate and timely records in our customer service system.
• Additional senior-level responsibilities as assigned by the manager. 

Requirements

• Experience – 3+ years of customer service experience required, preferably in technology, home automation, or security industries.
• Leadership Skills – Experience mentoring or supporting a customer service team is highly preferred.
• Tech-Savvy – Comfortable working with customer service software, CRM platforms, and support tools.
• Excellent Communication – Strong written and verbal communication skills; ability to explain technical concepts clearly.
• Problem-Solving Expert – Skilled at handling high-stakes or sensitive customer issues.
• Empathy & Patience – A calm, understanding approach with customers at all times.
• Multitasker – Capable of juggling multiple tasks and priorities in a fast-paced environment.
• Education – High school diploma or equivalent required; further education is a plus.
• Bilingual skills are a major plus!

Apply Today!

Join the HomePro team and be part of an exciting industry that’s transforming the way people live. Apply now and help us create extraordinary customer experiences!

Job Type: Full-time

Company Website: www.HomeProTech.com

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568