About HomePro

At HomePro, we are committed to transforming homes into smarter, safer, and more comfortable places to live. With over twenty years of experience in home integration, security, automation, and entertainment, we’re proud to be Texas' leading provider of unified home services. Our growing and dynamic team is passionate about exceptional customer service and innovative technology.

Customer Service Representative Opportunity at Home Automation & Security Company

Are you excited about technology and helping people? HomePro is searching for a friendly and motivated Customer Service Representative to join our customer-focused team! You’ll be the first point of contact for our clients, supporting them with our latest home technology products, security solutions, and excellent services. If you thrive on delivering outstanding customer experiences, apply today!

Why Work With Us? – Customer Support Role Benefits

• Full-time, stable schedule
• 401K with company match
• Competitive pay and opportunities for advancement
• Paid Time Off and company holidays
• Health and wellness benefits after 60 days
• Employee discounts on innovative smart home services
• Free on-site gym access
• Supportive, inclusive, and team-oriented culture

Key Responsibilities – Customer Care & Service

• Serve as a knowledgeable and approachable resource for customers, answering questions about products, technology, and services
• Process orders accurately and efficiently, ensuring timely delivery and resolution of any special requests
• Resolve customer concerns and complaints with empathy and creative problem-solving skills
• Stay current on the latest smart home, security, and home entertainment technologies offered by HomePro
• Communicate effectively with sales, technical support, and logistics teams to guarantee seamless customer service
• Accurately document all customer interactions, service issues, and feedback within our customer service systems
• Pass along valuable customer feedback to help improve our services and solutions
• Other duties as assigned by management

Qualifications – Customer Service Skills & Experience

• Previous experience in a customer service, tech support, or similar role preferred
• Interest in home automation, security, and smart home solutions is a strong plus
• Excellent verbal and written communication skills
• Demonstrated ability to solve problems with a positive attitude
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Empathy and patience when dealing with customer challenges
• Comfortable using customer service platforms and technology tools
• High school diploma or equivalent required; additional education is always valued
• Bilingual skills are a significant advantage

Join HomePro – Enhance Your Customer Service Career

Be part of a forward-thinking team revolutionizing the home experience throughout Texas. You’ll make a direct impact on customer happiness and help bring exciting, modern solutions to families. Start your career with HomePro and grow with us!

Job Type: Full-time