Join HomePro, Texas’s leader in home automation, security, electrical, and media technology services with over 20 years of excellence. As we continue to expand our team, we are searching for a detail-oriented and driven individual to join us as our next Security Accounts Coordinator. If you enjoy supporting customers and operational teams in a dynamic environment, are passionate about accuracy, and thrive when solving problems, we encourage you to apply today!

About Our Benefits

• Full-time position with consistent Monday through Friday schedule
• 401(k) retirement plan with company match
• On-site gym facilities
• Paid time off and company holidays
• Exclusive employee discounts on monitoring plans
• Comprehensive health, dental, and vision benefits
• Benefits eligibility after 60 days
• Competitive starting salary

Key Responsibilities in Security Account Activation & Management

• Review and process daily activations of pending security accounts to ensure timely and accurate account setup
• Follow up with relevant group managers for any accounts that require additional information or cannot be completed independently
• Review and process cancellation requests for security accounts, ensuring all processes adhere to company policy and customer standards
• Track the addendum pipeline by updating customer billing information, monitoring and updating contracts, and processing rate or equipment changes as necessary
• Maintain up-to-date documentation and accurate records of all account changes and activities
• Collaborate with cross-functional teams to ensure a seamless customer experience and compliance with security account guidelines
• Address account issues and escalations promptly, serving as a key point of coordination between internal departments and management
• Assist with additional administrative or project-based tasks assigned by department leadership

Essential Skills and Qualifications for Security Account Coordination

• Strong attention to detail and high degree of accuracy in processing account-related information
• Excellent verbal and written communication skills
• Proactive problem-solving abilities and confidence working independently
• Organizational skills and the ability to manage multiple priorities simultaneously
• Ability to respectfully and efficiently follow up with colleagues and managers to resolve account issues
• Experience with billing, contracts, or account management is highly valued
• Adaptable team player with a positive and professional attitude
• Basic proficiency with Microsoft Office and database/account management software

Education & Experience Requirements

• High school diploma or equivalent required
• Previous administrative, operations, security account coordination, or billing experience preferred
• Familiarity with the home security or technology service industry is a plus

Grow Your Career with the Security Team at HomePro

• Be part of a collaborative company recognized across Texas for excellence in home services
• Support customer satisfaction and operational efficiency through accurate security account activation and maintenance
• Opportunities for professional development, cross-training, and career advancement

Company URL: www.HomeProTech.com