Welcome to HomePro, a pioneer in smart home technology, transforming homeowners' experiences with innovative automation, security, and entertainment solutions. With over 20 years of excellence rooted in Texas, we are eager to expand our dynamic team by introducing an exciting opportunity for a dedicated Warranty Representative. If you take pride in providing excellent customer service and are eager to ensure customer satisfaction with their smart home investment, we'd love to hear from you!

Why Work as a Warranty Representative at HomePro?

• Competitive salary for a fulfilling full-time role
• Comprehensive retirement savings plan with employer match
• Access to our premium on-site fitness center
• Generous Paid Time Off (PTO) and recognized national holidays
• Exclusive discounts on HomePro's cutting-edge products and services
• Health, dental, and vision insurance available after 60 days of employment

Primary Responsibilities in Warranty Service

Customer Support Excellence: Provide attentive and thorough customer support to resolve warranty inquiries and issues promptly.

Warranty Claim Processing: Accurately document and process warranty claims, ensuring timely resolution and communication with customers.

Collaboration with Technical Teams: Work closely with technical and repair teams to facilitate corrective actions and product replacements.

Documentation and Reporting: Maintain detailed records of customer interactions, claims, and outcomes using internal systems.

Product Knowledge Enhancement: Stay informed about HomePro's products and services to provide knowledgeable support and troubleshooting.

Qualifications and Skills Preferred for Warranty Representatives

• Experience in customer service or warranty support roles
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Proficiency with CRM systems and Microsoft Office applications
• A high school diploma or equivalent; additional education in customer service or related fields is advantageous

In the role of a Warranty Representative at HomePro, you'll ensure our customers continue to enjoy their smart home experience, providing solutions and support that reflects our commitment to quality and innovation. Join us, and you'll be part of a team dedicated to delivering excellence within cutting-edge home-based technology.

Job Type: Full-time

We are enthusiastic about reviewing your application and welcoming you to the HomePro family, where your skills and dedication will contribute to advancing our mission in smart home innovation. Join us in setting new standards in customer satisfaction and technology-driven solutions.

TX DPS: B09309 - Fire License: ACR-1757869 M#228511 - Electrical: TECL#32568