Welcome to HomePro, a leader in home technology solutions renowned for delivering superior automation, security, and entertainment services. With our cutting-edge technology and exceptional customer service, we continuously strive to enhance living experiences. Based in Texas, HomePro has upheld its commitment to excellence for over two decades. We are presently seeking a dedicated and tech-savvy Technical Support Representative to join our dynamic team.

Unlock Your Potential with HomePro

• Secure full-time employment with a thriving company
• Competitive salary package with growth opportunities
• Comprehensive 401K plan with company matching
• Health, dental, and vision insurance available
• Generous Paid Time Off (PTO) and holiday policy
• Exclusive discounts on HomePro products and services
• Access to our on-site fitness center

Key Responsibilities: Enhance Customer Satisfaction

Technical Troubleshooting: Provide first-level support to customers by diagnosing and resolving technical issues related to home technology products.

Customer Communication: Clearly articulate technical solutions to customers and maintain a high standard of customer service through effective communication.

Product Knowledge Mastery: Maintain an up-to-date understanding of HomePro's product offerings to effectively troubleshoot issues and assist customers.

Documentation and Reporting: Accurately document customer interactions and technical solutions for future reference and quality improvement.

Team Collaboration: Work closely with technical and service teams to escalate and resolve complex issues that exceed first-level support capabilities.

Qualifications: Skills and Experience

• Previous experience in a technical support or customer service role, preferably in the technology sector
• Strong troubleshooting skills and a solid understanding of home automation systems
• Excellent verbal and written communication skills
• Proficiency with support software and CRM systems
• A passion for technology and commitment to exceptional customer service
• A high school diploma is required; additional certifications in IT or related fields are an advantage

Your Impact and Growth

Joining HomePro means becoming a crucial part of a team that values your contributions and fosters professional growth. Your efforts will directly enhance the customer experience and uphold our reputation as a leader in home technology solutions.

Take the Next Step

Apply now to become a part of HomePro's mission to revolutionize home experiences through top-tier technology solutions. Your role as a Technical Support Representative will be pivotal in nurturing our commitment to customer satisfaction and technical excellence.

Job Type: Full-time

Discover more about our company and opportunities at HomePro by visiting HomeProTech.com. Embrace the chance to grow with us and make home technology accessible and user-friendly for everyone.